Policies, FAQ's, General Rules & Studio Etiquette
You will be sent home if appearing under the influence.
If you are pregnant, you must come with a doctors note.
Cancellation/Rescheduling Policy
Log into your account to manage bookings.
• Single Class/Mini, Mighty, Mega Package/Extended Pass/Practice Package/Try it Trial:
-12 HOURS MINIMUM notice prior to class time must be given or class is forfeited.
• Tier Package/Series Package/Pole Party/Private Lesson/Event:
- 72 HOURS MINIMUM notice prior to FIRST class/party/private lesson/event start time must be given or else payment is fully forfeited.
- $75 non-refundable fee for cancellations under 7 days.
- There are no make up dates for Tier/Series Package.
• 15-MINUTE LATE
- In consideration of others & safety purposes, please arrive no more than 15 minutes after your session start time or you forfeit your class.
- Late arrivals do not have adequate time to properly warm up & are at higher risk of injury.
- You may depart at any time once the session has started.
• TRAIN POLICY:
- Caught at a train?
-Take a picture & show it to instructor IN PERSON.
- Still want to join after 15 mins?
- Warm up FULLY before participating. We want you practicing safely!
- More than 15 mins late DUE TO TRAIN & prefer to reschedule?
- Present picture of the train IN PERSON.
No exceptions. No Refunds or trades. Unless in the event of a medical emergency, credit may be given if a medical note from a licensed practitioner is provided for the specified date & time of missed class. Credits expire 1 month from issue date.
Pre-book to guarantee your spot.
Bookings close 12 hours prior to class start time.
Tiers/Classes/Events may get cancelled/rescheduled if no/not enough sign ups.
Minor Policy
15 years old & under MUST be accompanied by an adult.
Parent/legal guardian can sign for minors to attend by themselves (age limits apply).
Submit online AND in person waiver.
Minors MUST have parent/legal guardian COME IN PERSON to sign a waiver.
Waiver requires the following:
-ID number of parent/legal guardian.
-Proof of Insurance for minor.
-List of people allowed to pick minor up.
Rules:
- Parent/legal guardians/adult are responsible for holding minors accountable for good behavior
- All minors are expected to follow studio rules and class session guide
Pick Up:
- Only parent/legal guardian/allowed person from list will be allowed to pick up minor
- Please be on time
Soul Magik Studios reserves the right to decline services if studio rules are not being followed.
BE AWARE
- Classes may contain provocative style dance moves & attire
- If allowing your minor to attend classes, you acknowledge the content of the classes & give your minor permission to attend
NO EXCEPTIONS TO THE RULES. If minor shows up without parent/legal guardian to sign waiver, minor will NOT be able to attend & will forfeit class.
FAQ's
Q: Who are classes for?
A: Anyone who is willing to try!
Q: Do I need experience?
A: No. A good level of fitness is always helpful but not essential. Classes are designed to allow everyone to advance at their own pace.
Q: What should I wear?
A: Make sure you are comfortable.
- DRESS UP! (Highly encouraged!) When you look good, you feel good!
- Shorts/booty shorts
- A tank top/T-shirt/sports bra
- Active wear
Throw in & always have in your pole bag:
- KNEE PADS!
- Socks/lyrical slippers/half toe socks
- Pants
As you advance levels:
Classes from Levitations & up need to have:
- Exposed legs & upper thighs, waist lines, elbows & arms
- OR sticky attire (google sticky pole wear)
- The more skin exposed the better, as we use our skin for friction to stick to the pole
**!!NO!!**:
- Shoes unless clean studio sneakers (not worn outside)
- METAL JEWELRY on the hands/wrists! (Rings, watches, bracelets, necklaces)
- CREAMS & LOTIONS ON THE BODY! (Stay moisturized with water based moisturizers, but please do not moisturize right before class, it can be very dangerous and cause slipping for you and others.)
Q: What should I bring?
A: - Water Bottle
- Workout clothing
- Pen & pad if you wish to take notes
- Padlock for locker if you wish to lock your things
- Yoga Mat (If you wish to not use the mats provided at the studio)
- Positive attitude
Q: How long is the class?
A: Most classes are 60 mins.
Q: What do we do in the class?
A: Each class is different. You can find the details of each class in the focus theme/class description of each class.
Q: Can my friend come to watch?
A: No spectators unless otherwise permitted for certain classes (EX: Stage Night).
Q: Do I get my own pole?
A: Yes! (Unless you booked a pole party with more than 12 people or other classes specified such as ColLab Creations).
General Rules & Studio Etiquette
DO'S
- Make it to class on time
- Help keep dance space bigger:
- Use cubbies/lockers
- Spray & wipe down your pole, radius of floor, & equipment used & put away after use
- Roll mats up NEATLY (not half rolled, otherwise bring your own)
- Be courteous of the class before & after yours
- Only attempt moves that are safe for your level
- Use crash mats when attempting new/difficult/inverted moves
- Use spotters when attempting new/difficult moves
- Stay attentive & participate in classes
- Be respectful of instructor, studio & classmates
- Ask permission prior to recording a video/taking a pic
DONT'S
- Eat FOOD in the studio, only in lobby
- Wear metal jewelry on hands/wrists
- Moisturize directly before class DO use water based moisturizers
- Invert without having proper training
- Climb to the top of the poles without having proper training
- Teach others unless otherwise given explicit permission by instructor of Soul Magik Studios
- Do tutorials/attempt difficult moves without explicit permission by instructor of Soul Magik Studios
REQUIRED
- Have your own insurance
- Sign a waiver
BE AWARE
- Of the Cancellation/Reschedule Policy.
- All participants must be 18 years of age or older unless given explicit permission by parent/legal guardian
- Classes may contain provocative style dance moves & attire
- If allowing your minor to attend classes, you acknowledge the content of the classes & give your minor permission to attend
- All minors 15 & under must be accompanied by an adult unless otherwise permitted
- Children are not permitted in the studio during sessions unless otherwise permitted.
REMEMBER
- Prebook classes. Text/call/email (texting is best) if you have website issues.
- Remind instructor of Membership Punchcard at beginning of class if you do a walk-in.
- Parking
- During business hours (M-F 6am-5pm): DO NOT PARK IN FRONT OF NEIGHBORS; park in first 3 spaces in front of studio & center island.
- If those are full, overflow to the street.
- Evenings & weekends we usually have the whole parking lot to ourselves & you can park wherever.
- Warming up, stretching, and cooling down is important. For the sake of your own safety, it is EXPECTED you participate to the best of your ability.
- Be aware of our 15 Minute Late policy.
- Shoulder injury is the #1 injury in pole.
- There are tons of moves. Don’t feel like you have to be able to do every single move out there.
- A lot of people want to RUN before learning to WALK, and that’s when injuries can happen.
- Don’t do too many spins. Make sure to always add variety.
- Know your limit.
- If you ever feel like you shouldn’t do a move one more time, listen to your body telling you that.
- It's better to call it a day once in awhile than come back from an injury.
- Don’t compare yourself to others. We are all on our own point in our fitness journey and we're all here to learn and share the love of pole. Let instructor know if you need more guidance. We are here to help you succeed & be your #1 cheerleader! Reach out if you need us! BE PATIENT WITH YOURSELF. "Every pro was once a beginner."
We ask that everyone practices mindfulness at this studio. We want everyone to feel welcome & supported. If you ever feel there is an issue happening with you please let instructor know & the situation will be addressed accordingly.